Keep An Eye Open On BBB Claim Scams

I just got this in my email and it is enough to shake up any business owner. My email stated that a William Jackson had filed a complaint against me with the Better Business Bureau.

First I have never had a customer by this name and so I figured it was a scam or virus hoax, but the note sure looked legitimate, but I did not open the PDF attachment. I sent the BBB a note for clarification and then did a search on the Web.

This is what I found. First PDFs can now be exploited for virus attacks. Second the BBB has posted a notice that this is a scam and a new way to embed VB Script using their name. The link in our blog post title will take you to the Better Business Bureau site so you can read all about it and make sure that you are not a victim.

For me, I was a bit shaken up. I really pride myself on offering total customer satisfaction and work really hard to assure it, so to think that there was a customer who had a problem I did not know about threw me for a loop. Until I realized I had no customer by this name.

In fact one of the triggers to identify this may be a hoax was the messages headers were masked and the PDF file had a funny name.

Make sure you are not a victim, just delete the message if it comes from the fictitious address operations@bbb.org .