Dealing with Negative Reviews in a Good Way

Anyone who has been in business for a while has certainly had a bad review at some point or another. The review may have been warranted or may have been unfair. What really doesn’t matter is if the review is true, but how you handle it.

Here are two excellent articles to check out for two different ways to handle negative reviews:

The Startling Secret to Getting Positive Reviews for Your Business

Three Tips to Handle Online Negative Publicity

Both articles are easy and fast reading. Here are my tips to add to the topic:

  1. Don’t respond immediately to a review when you are upset or angry. This will do more harm than good.
  2. Think about if the review has some truth. Do you need to change what you are doing to be better?
  3. Decide if you have to respond at all. This is a hard one, sometimes to rise graciously above a bad review is the best path and in other cases to address it head-on is better. Chat with some other business owners you trust to help you decide based on your situation and the review.

Actively start working on a regular basis to get good reviews and post them on your website. You want to make sure that there is a balance of reviews about your business online. Posting good reviews on your website is a great way to start.

I never recommend creating fake reviews. This can get you in more trouble than you need. If you are having trouble getting reviews, try a third party service who will contact your customers for you and even help them write the review about your firm.

If you do get a negative review, address, deal with it, and put it behind you. It is important to realize that you will not be able to please or service every person to their own satisfaction over the years you are in business. Do the best you can, and keep a mind-set of excellence in all you do.

Why Use Go To My PC When You Can Use Live Mesh

On my last vacation, I decided to try Go To My PC as a way to keep on top of my email churn. It is not uncommon for me to have over 1,400 emails on my return from a week’s vacation. I ran www.GoToMyPC.com through its paces and actually liked the product. The problem was I could not rationalize spending $10 a month when I only needed several week’s access a year.

After research, I found that there was a way for me to access my PC at home when I travel that’s free! It’s called Windows Live Mesh. I already used Live Mesh to sync files on my laptop and other computers, but did not realize that Live Mesh also allows me to access my home computer while traveling.

Here’s how you set it up.

  1. Get Windows Live Mesh here: http://windows.microsoft.com/en-US/windows-live/essentials-home?SignedIn=1 You’ll get it as part of the Windows Live Essentials.
  2. Install Live Essentials on your desktop and your laptop.
  3. Following the instructions in Mesh, sync the two computers as you desire. For me, I simply sync one folder and sync my favorites in Internet Explorer.
  4. When you travel turn on remote access which is on the top of the page on the left on the computer you want to access remotely.
  5. When you travel access over the Internet your Live Mesh account and click to access your previously set up computer.

That’s it, you’ll log in as if you are in a remote desktop setting. Have full access to all programs on your home PC. You’ll just need to make sure that your home PC is on, that’s all.

Easy, simple to set up, and best of all it’s free!

I’m Watching Pininterest

There’s a lot of buzz in my industry on Pininterest and it is definitely a site you’ll want to be watching. For now, here are a few links to check out some cool boards that showcase what you can do on Pininterest.

Photo of one board so you can an idea.

Pininterest board showing creative pictures of a sleeping baby – very creative.

Pininterest home page.

Get an invitation to Pininterest.

In a nutshell, this is what Pininterest is:

A visual bulletin board of images with links pointing back to your website or blog. Allows for others to share your board and items on their own boards.

Why would a business want to use Pininterest?

For an e-commerce stores that sell clothes, jewelry, and other fashion products, this may be one very hot way to market products and encourage social sharing to drive more sales. Just take a look at a few of the fashion Pininterest boards where ensembles have been created as suggestive selling to get an idea how this new platform could be used for marketing.

I definitely consider Pininterest a site to watch. There have been huge numbers of new members and extraordinary press exposure on this new platform. I recommend keeping an eye on this one!

Integration of United Parents and Chit Chat for Facebook makes Online Collaboration Safer for Students

Today’s post is a guest post from the people at Chit Chat for Facebook. As we are concerned about kid’s online security, this product may be something that you may be interested in taking a closer look at for your family’s use. Although I have not used the product myself, I felt it was important enough to share the information with you in this special featured blog post.

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The makers of Chit Chat for Facebook, an instant messaging application that runs on the desktop and integrates with Facebook, have recognized that the internet has become an important and indispensible tool in the education of youth. Students have immediate access to more information of better quality than at any time in the past thanks to the internet. Additionally, social interaction on the Web allows for the exchange of information and ideas on an unprecedented scale.

Collaboration on homework is as likely to occur online now as it is face to face. Students can not only collaborate with local peers, they can discuss topics with experts, hobbyists, and lay persons from around the globe, bringing expertise to any topic at hand. Of course, with access to information and expertise comes exposure to some unsavory elements as well. To parents, the problem is three-fold because they wish to protect their children while simultaneously encouraging them to explore the world available online and also allowing them their privacy.

The makers of Chit Chat for Facebook understand these concerns and the desire for Facebook parental controls, which is why they have chosen to pair their award-winning Facebook chat application with the best security software offered by United Parents. United Parents Child Protection Service is a leading provider of solutions for parents who want to protect their children online while respecting their privacy.

Chit Chat for Facebook is a desktop program for Windows PCs that provides an enhanced environment for chatting through Facebook. There is actually no need to be connected to Facebook to use Chit Chat because it interacts directly with the Facebook servers. The fact that Chit Chat is a separate application allows for enhanced security features to be enabled that may not otherwise be available through the Facebook user interface. By integrating Chit Chat for Facebook and United Parents, the following child internet safety protections can be offered while still respecting a child’s privacy.

The Child’s Summary Dashboard is the main feature of United Parents and it offers a continuously updated analysis of a child’s online behavior. This includes the times the child is online, demographic information of the people the child is communicating with, and the top subjects discussed. There are no details in this report that would violate the child’s privacy or provide parents details of personal discussions. Rather, the summary is just that, an overview of what is going on that can help parents to identify red flags and then discuss them with their children before any problems arise.

In addition to the Dashboard, United Parents Child Protection Services also offers monthly reports that are sent by email and Alerts that can inform a parent if or when a child gets into trouble online. Probably the most innovative feature offered by United Parents though is Digital Graphology. This can be thought of as an online fingerprint system, which analyzes the grammar, phrases, sentence construction and other behaviors of individuals who are communicating with the child. Because these patterns are unique, United Parents can compare them against a database of known predators and bullies. This means that no matter what the screen name or location, if a digital fingerprint matches that of a known offender, parents can be notified. What makes the system even more innovative is the fact that it updates based on user experience. Thus, the more people who are using the system, the more effective it will be and the more complete the database.

Many parents are concerned about the ramifications of such software on their relationships with their children. Some also worry that it is a violation of trust. However, United Parents has taken great care to address the issue of privacy, which is the reason the makers of Chit Chat for Facebook feel comfortable partnering with them. The key feature of the software is protection, not intrusion. There are two important aspects that must be considered to make an informed decision about United Parents. First, the software is primarily intended to identify threats, not to record or eavesdrop. Its principle intention is to monitor patterns of behavior and flag acts on the part of the child or those they are communicating with that may be dangerous. In many cases, children are not even aware of the potential danger of a situation.

The second aspect of United Parents that needs to be considered is that it leaves control in the hands of parents, who are encouraged to use the software to interact with and better understand their children. Then idea is to alert parents to risks so that open dialogue can occur. In essence, United Parents is looking to bring children and parents closer together.

The industry for Facebook chat applications is awash in options, which makes choosing a particular application somewhat difficult. However, for parents who wish to protect their children while allowing them their freedom, the only real option is Chit Chat for Facebook as it is the only one to pair with an online child protection service. Many parents regulate how and when their children use Facebook. It is, after all, a potential source of bullying and cyberstalking. Facebook software app, Chit Chat for Facebook, aims to give both parents and children peace of mind through partnership with United Parents.