Category: Domain Names

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The Webmaster Lockin Game and How to Defeat It

You may not know it, but in my industry it is a common practice to lock in a customer to create a long term cash flow. Some webmasters will even set up accounts in their own names for services for which you are billed just to make it difficult or nearly impossible for you to leave them and thus secure payment from you in perpetuity.

I do not believe in this particular business model and have helped a number of clients break these chains, but there are some things that you can do as an educated consumer to keep from getting in this position in the first place.

  1. Make sure that all accounts set up for you are in your name, tell your webmaster that all accounts must use your email, and your preferred password. By this I mean your web hosting, your email, your domain name, your Twitter account, your AdWords account, and even your Facebook Business Page.
  2. Once these accounts have been set up for you, make sure they are done properly and login once so you can verify that you have ownership. Review the settings in your account to verify that you are not just invited to login to the account, but you are the registered account owner.
  3. Only allow your credit card, and not that of your webmaster, to be used to pay for these accounts if there are charges. A red flag to you would be where the account is supposedly in your name, but that your credit card is not tied to the account for payment. In actuality you may just be invited to see the account but may not own it.
  4. If your web designer or webmaster refuses to do number 1, 2, and 3, I would recommend that you find another resource for your services.

Remember when your accounts are in someone else’s name, you own the rights to nothing. If your Facebook Business Page is set up as a page under the account of your webmaster and you decide to terminate your webmaster, your account, you thought you owned, is lost. It is not transferable. If your hosting account is set up as a child under the parent account of your webmaster and you have a problem, the hosting agent will not speak to you as you are not the account owner.

It is unfortunate that many clients actually do not know they do not own their own accounts until there is a problem and they want to fire their webmaster. Don’t let this happen to  you! It can be costly both in time and money to remediate if even possible.

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Top Web Design Mistakes You Won’t Want to Make

Based on over eight years of experience working at providing professional web services to business, here’s my top list of web design mistakes you won’t want to make.

1. Don’t let your web designer register your new domain name under their own company name. Make sure you own your domain out right.

2. Make sure you have all the details AND ownership of your web design project in a contract. It is important that you clearly outline and understand who owns your website. You may find out that you do not that you only own a license to use the site and only if the web designer is hosting and webmastering the web site.

3. Make sure that your website is transportable. If you are using Yahoo Web hosting or even Hostway for hosting, if you have built your website using their proprietary tools including their graphics, it is important to know that sites of this nature are NOT transportable to a new web host if you get disenchanted with services.

4. Do not package your web hosting fees with web design and webmaster services. In all cases where clients have asked us to do a review these co-mingled services always cost more than going ala carte. Make sure that you are not tied to your webmaster for future content updates. You may want to stick with them for a while, but have the option to leave if they become unresponsive to your needs.

5. Don’t move to a new web host unless you really need to. Many clients think that they should shop around for price and get the cheapest web host. You may actually pay more to move your site depending on the technology and scripting used to move than you would have saved from a cheaper web host and webmaster. Every client who we have helped to move has always said at the end “this was much more complicated than I had any idea that it would be”. Our recommendation is to stay where you are especially if you have an e-commerce store or database driven application unless there is a real reason to move. Remember that when you move a site like this EVERYTHING will break. Your contact forms, database application, secure socket layer, credit card processing will all need to be set up and tested all over again.

These are just a few tips to consider before you start a new design or look for a new webmaster for your project.

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Domain Name Ending School

The most popular domain name endings are .com, .org, and .us. But most of us without thinking will enter .com if we do not know the ending first. But did you know that the endings are actually meant for certain business sectors?

.com is for anyone

.org is typically reserved for non profits

.net is typically reserved for Internet communicators firms and telecommunications

However with the glut of website all this has been turned on its ear when a business cannot find its name in it preferred .com state. If you choose a domain ending other than .org and you are non profit, will you get a legal note demanding that you change. No, of course not, but I recommend that you check first to see if you can find your domain name with the correct – best business practices ending first, and then look outward to other domain name endings.

If your domain name is not available as a .com, I suggest considering the .us (if you are a US business), a .biz, or the new .pro (if you are a lawyer or other licensed professional). It is always best to try to stay within ICANN guidelines on domain names, but with the few .com’s that are still available you may need to consider branching out.

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Will Changing My Domain Name Help Search Placement

Clients have asked this question “will changing my domain name improve my organic placement on search engines?” The answer is no. It is the content and links to a website that affect organic position not the name of the site. In fact changing the name of an existing website may actually do more damage than good.

Google specifically looks at many factors for organic search position, in fact nearly 150 of them. One of them is the length you have held your domain name. I do not recommend changing the domain name of an existing website, but for new sites I do recommend careful consideration of domains that are memorable or contain keywords.

Recently I had a client who does work for HUD under a large contract ask for help in deciding a new domain name as they had no traffic on their website. The marketing team felt that changing the name would make the site more popular with search engines. A name change will simply not bring the results that a work-over of content and what is on the home page will bring in conjunction with a link and content creation strategy.

So if you are thinking that you need to change your domain name to get more traffic, instead look very carefully at your content and when was the last time you updated your website before you make a change to your domain name.