Category: News & Trends

Posted on

PayPal Seriously Screws With AdWords Conversions

If you use PayPal to process credit card transactions and you are using Google AdWords to push sales on these products, a recent change PayPal has made will be seriously screwing with your ability to record conversions in Google AdWords.

I’ve just spent over one hour on this and was very discouraged about the change. Here is my letter to PayPal that I am posting on my blog as well detailing the problem.

*****

Sent to PayPal using their online Feedback interface

PayPal has recently made a change in the order confirmation page. It used to be at the end of the transaction the buyer (if the PayPal account owner had set this up) was automatically sent to the desired thank you page on the selling website.

Now PayPal has globally, for all customers, defeated this. Instead of being automatically returned to the selling site, a new screen is shown within PayPal with an order confirmation number and an orange button that says return to merchant name’s site.

In my case (I manage many AdWords clients) this means that if and only if the client clicks the orange return to website button will a Google AdWords conversion will be recorded.

If the buyer chooses to just close that tab and surf elsewhere, no Google AdWords conversion is recorded.  This is a very big problem for any client who is using PayPal and then marketing these services on Google AdWords.

As a Professional Account Google AdWords Account Manager I will not be recommending that clients use PayPal if they are promoting their items on AdWords. The recording of conversions is one of our biggest tools to understand if spending on AdWords is an investment or an expense.

I will hope that PayPal will reverse this action. You can contact me, Nancy McCord at 301-705-7303 or nancy@mccordweb.com

Please pass my comments up the chain as PayPal may not have considered this when they have made this very important change.

Posted on

New Social Networking Program

We’ve rolled out a new program on our website this past week. You can review our program and pricing online.

Due to the interest in social networking and the number of clients we have who are interested in growing their presence on Facebook, LinkedIn, Plaxo, Naymz, Tagged, and others, we have created services that help you get started fast.

With our Social Networking Made Easy program, we’ll set up eight platforms for you for $190. We particularly like: Facebook, LinkedIn, FriendFeed, Twitter, Plaxo, Naymz, Tagged, and Xing. All you have to do is to send us your resume and photo and we’ll do the rest. If you don’t have an up to date resume, you can arrange for us to interview you by phone for $40 to make it even easier.

Many clients will be ready to take over from that point, but some clients need more help. For this special type of client we offer social networking mentoring by the hour and our Executive Social Networking program. In this special program we will actively work your two selected networks (sorry not Twitter we have a separate program for Twitter), to help to grow your following and to provide value to readers.

Now’s the time if you have thought maybe you want to do social networking to take charge and hit the ground running with our ala carte social networking set up and update services.

Posted on

Is There Such a Thing as Too Technology Heavy?

Yes there is a situation where you can work to make your website so technology heavy that you get bogged down and lose the ability to be nimble or become prone to service outages or hostage to your programmer.

I have one large client whose site I occasionally webmaster who has had this happen to him. It crept up on him slowly, but now the tech bloat is really coming back to bite him. big time. The issue is that now his site is so dynamic in nature, pulls in fields from his database from many elements that  he is spending more time fixing things than he is spending growing his business. Right now his administrative control panel is down, broken when his developer added an interface to feed registrations to populate a store shopping cart. Then the developer broke the look and feel of the site when he set up a new password login. It is one problem after another.

Now if his database tied to his computer server in his business office has a hiccup, his website is impacted. It has become so sensitive and the problems now so fierce that he almost has had to set up a cot for his developer. All this for about 30 visitors a day to his website!

This is a situation where you don’t have to have everything fed into your website from a database. For a business this size they just don’t need this type of technological interface, in fact it is overkill.

At this point due to the nature of the problems, now the client is considering scrapping his entire site and all the technology that he has paid to be created and going back to a static site with an off-site place for certain transactions to keep the main site separate from the more dynamic problems. It is a shame that the client did not receive good guidance from the programmer to help scale his needs to his traffic and has ended up throwing money out the window. Technology is a good thing, but don’t let it drive your website before you really need it.

Posted on

AdWords Beta Interface Broken But Has Possibilities

I am so sick of beta applications being released that really should still be in the developer’s sand box and the Google AdWords new beta interface is one of them.

I have to say that the new interface has tremendous new conveniences for power uses such as myself, but will terrorize do-it-yourself account managers as it is overwhelmingly complicated. For me, as a professional account manager, the ease of use and ability to customize the interface, as well as the ability to make changes all on one page is very welcome.

But the problem with the screen size and horizontal scroll bars is a real deal breaker for the new beta. Who wants to have to scroll to the right and then back and forth? Hey, you can get a repetitive stress injury doing this! Man, I just don’t want to be out for carpel tunnel syndrome surgery in the near future because of the AdWords beta.

AdWords says that the new interface has been designed for 1024 resolution screens, but it is not. I run a 1280 resolution (width) and I have about 4 inches of scroll bar on my screen. This is a HUGE problem. Please AdWords resolving this issue should be fast tracked so more people can use the interface.

So if you’re thinking of trying out the AdWords beta interface, if you don’t have a 1600 resolution screen size don’t get it. Thank goodness they have a revert back to the old interface button for now. So for real power users the beta is a “don’t go there” choice.