Our clients are asking for images in their social media posts. Sounds easy right, but not so fast. Here’s what I’ve learned and wanted to share it with you. For HootSuite users it is easy to add an image to LinkedIn, Facebook, and Google+. You just open the writing panel,…
Social Media
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Astria Fireplaces and Innovative Hearth Products Redeemed
In my ongoing review of Astria Fireplaces made by Innovative Hearth Products this week, I wanted to post an update. Here is the note I sent yesterday to staff at Astria Fireplaces: “The bank has just informed us they will not move our construction loan to a regular loan until…
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Social Media and Customer Service – Continued
Continued from Monday 11-16-15. Many businesses do not see the need to be on Twitter or Facebook, but these are the very first places that their customers will look to get help if they cannot get it from the business’ website. More frequently consumers will start with Facebook, but many…
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Social Media is the New Customer Service Portal
Here’s the situation… my husband and I ordered two Astria Envy Fireplaces (InnovativeInnovative Hearth Products) from our builder back in August. That’s over 13 weeks ago, we have been given a number of shipping dates. Here’s what we have been told: Today: “Astria has informed him that the fireplaces will not…