Category: Web Design

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Site Chat = Leads + Sales

Online Site Chat Let's You Connect Immediately.
Online Site Chat Let’s You Connect Immediately.

Site chat apps do generate leads which do turn into sales.  I am a living testimony to that. Since I have installed the Drift app, which is an online chat app, I have had about 5 chats, some just about questions but two about services. One moved into contract and has spent about $4,000 for my services.

I’d say that having the chat function on my website has been good for business. What’s even better is that I am always on, but do not always enter a response immediately to a chat. Even with a live chat function, you can have weekends and a real life. Your business does not need to own you.

I do feel that my prospects do like the friendliness and immediacy of  live chat. The paid version of Drift, which I am using as a free version, does has an automated bot that fills in the gaps with responses which is nice and I may upgrade to it if I get more big sales.

I find that the really serious clients start out on the chat app but then move readily to email and then to phone calls. The client that found me via my online site chat closed in less than one week.

So, if you are looking for more sales, I do recommend installing on your website an online chat function. Drift is just one of them to consider, but there are others.

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Weighing Your Options for Website Redesign Work

Solutions for your business that make sense.
Solutions for your business that make sense.

Many legacy website owners are now looking at upgrading their websites to leverage new technologies but what type of site should you consider as you weigh your options?

WordPress Websites Pros and Cons

I have a love/hate relationship with WordPress. I love the power and adaptability. I love the free plugins, but I hate the security problems and I hate the lack of really fine control both for SEO use and for image placements.

If a client decides that they want to do their own content updates, WordPress is perfect for them, but at a cost.

If a client does not buy a security monitoring service like WordFence or SiteLock, they may leave their expensive new website open to becoming hacked and banned on Google (until remediated from a hack).

Being secure costs money and WordPress is not a set it and forget it application. Be prepared if you decide to do your own updates that you need security software and need to do your own weekly site updates to keep WordPress secure.

HTML Websites Pros and Cons

For clients that are never going to do their own updates and do not need special plugin features from WordPress, I love a regular HTML version website. I love the control of page and image naming, the ability to have total control over site architecture, and the security of knowing that hackers do not typically use HTML websites as a platform to spew spam or malware.

HTML websites do not need regular security review, analysis and monitoring as WordPress sites do. But as technology changes they typically should be replaced about every five years.

If you need help with a SEO focused information-rich website for your service business and are not using ecommerce, pick up the phone and chat with me about your needs at 540-693-0385. I’d be glad to let you candidly know if our services would be a good match for your needs.

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Google Starts Testing on Mobile First Search Index – Explained

Googlespeak can be confusing for those not in the industry, so this post will help business owners understand what Google means when it states the following:

“To make our results more useful, we’ve begun experiments to make our index mobile-first.”  Doantam Phan, Google product manager

Google Partner Badge
McCord Web Services is a Google Partner.

This is the bottom-line. Google is testing and will most likely rollout a huge change to its indexing algorithm that is used to rack and stack websites in the organic or unpaid results of search pages.

The algorithm will now review and base the ranking index across all devices based on what the Googlebot spider reads in the content of a mobile version website. This is incredibly big news and the ramifications are huge.

Here’s why:

  1. If you have a responsive website, you do not need to worry. You are totally covered for this update.

2. If you have a mobile adaptive website, you need to start making changes. A mobile adaptive site means that the content for your mobile site is different and sometimes lacks the content that you have in your desktop and tablet version site. You may have dropped content, streamlined content on pages, or not developed content for some pages. In other words the mobile site is different by design and desire from your desktop site.

3. If you do not have a mobile site it is time to get busy and move to a responsive website design. Although Google says that it will still spider your site with its mobile searchbot, I would expect in the future to see tags in the index stating your site is not mobile friendly and possible demotions.

Google means business on mobile as attested by the following quote.

“Although our search index will continue to be a single index of websites and apps, our algorithms will eventually primarily use the mobile version of a site’s content to rank pages from that site, to understand structured data, and to show snippets from those pages in our results.” Doantam Phan, Google product manager

 If you need help with a responsive website, now’s the time to check in with the McCord Web Services team. Our focus is to implement affordable, SEO-focused responsive websites that bring you customers.

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Security, Security, Security – You Can Never Have Too Much

Make sure you know about your own site's security policy.
Make sure you know about your own site’s security policy.

Security, you never realize how much you really should be thinking about it until your site is hacked. For business owners, let me caution you to not leave this most important aspect out of protecting your online presence to staff without some oversight.

Here’s what you as the business owner need to know about security.

  1. You need a back up and redundancy plan.
  2. You need to know what your webmaster is doing on security.
  3. You need to routinely monitor the Google Search Console for messages.
  4. Sometimes the Bing Search Console will notify you faster of a hack, so monitor there too.
  5. Look for weird URLs and strange activity in Google Analytics.
  6. Make sure you do regular back ups of your website files and keep several archives not just one.
  7. Back up your back up!
  8. If you use WordPress as the backbone for your site see below.
  9. Remain vigilant. If you have security plugins monitor the messages.

If you have WordPress…

I like WordFence as my security plugin. I am getting nice results and actionable message about access, updates to do to stay secure, and not too many messages that I get “security fatigue”.

I do use other plugins as well for WordPress. Below are the ones I will typically install for clients.

Login Lockdown
Locks out brute force attacks and bad passwords.

WordPress File Monitor
This plugin monitors the core files for changes and uploads.

Sucuri or WordFence
I have used this program but found that the number of messages was too overwhelming so at this time I am using WordFence instead. Just make sure you use something AND make sure to actually read the alerts!

If you need help with your website please feel free to visit ours and check out our services.