Category: Web Visibility

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What to Do When You Only Place Organically for Your Business Name – Part Two

Grow Your Local Presence With These Tips
Grow Your Local Presence With These Tips

Continued from Monday as to what to do when you only place on Google and Bing for your business name…

Fourth – Connect with local businesses or your Chamber of Commerce
Sounds like a no-brainer, but Google will value links you get from authoritative local sites  like your Chamber of Commerce and Better Business Bureau heavier than sites that do not have strong local value.

Fifth – Work to build smart links from authoritative sites
If you are in a specific industry, ask if your trade association will allow you to be a monthly guest blogger. The links back to your website from your bio. block at the end of a blog post on an authority site in your industry that just happen to also contain your own location specific keywords are like gold for you. Your association will be glad to get free, well-written content, and you’ll get SEO juice. If you are not a fabulous writer, pay a ghost blogger to write the piece for you that you can do final editing on. It will be well worth the time, money and effort.

Sixth – Get professional help if you need it
If you do not work on your own website, consider getting professional help to assist with these important placement strategies. With competition for clicks in AdWords you can easily ring up a big bill fast, but you’ve got to have Web visibility to bring home the bacon!

If you are in Fredericksburg, Virginia – our hometown to be, as of August 2015, make sure to check out our services for SEO evaluations and a sensible approach to helping you place in local searches.

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What to Do When You Only Place Organically for Your Business Name – Part One

Clear Strategy
Get a Clear Strategy on How to Place Organically

If you only place for your own business name, (which is totally not difficult as that is the name plastered all over your website), it is time to get busy!

First – find out what you should be placing on
Do some keyword research. If you are using Google AdWords, the tools found there are a great place to start to see what Google says is popular. Also check out your Google Analytics statistics. If what you see at Analytics is still not what you personally feel you should be placing on, put on your thinking hat. Sit on Google.com for 15 minutes and do a reality check. What would you enter on Google to find what you are selling in your own business and in your own area.

Second – get strategic about the terms you want to own
Don’t go hog wild crazy trying to place on one and two word terms or for that matter forty keyword phrases. Start with two or three phrases that contain three or four words each and preferably that contain a location specific word. If you don’t place now for just about anything but your name, start small. Try first to place on terms with your city name within your placement phrase.

Third – start building out or buying unique content using your selected terms
I like website page creation plus blogging on your on-domain blog to try to build some keyword density in a smart way. Google will penalize you if you try to stuff keywords into the content, so go easy on how many times you use your new keyword phrases and strive to keep your content natural and readable.

Make sure to check back on Wednesday for more tips on what you can do to start placing organically on search terms other than your business name.

If you are a Fredericksburg, Virginia business owner, give me a call at (540) 693-0385 to set up a free teleconference to discuss ways we can help your business place better for local Fredericksburg searches today.

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Five Tips to Building Positive Reviews

Solutions ahead and business answers concept with a green
Five Tips on How to Get Great Reviews.

Here’s what I do to help clients get positive reviews about their business. By rallying customers quickly when you do get a particularly damaging review, you can mitigate the damage fast.

1. Embrace Yelp. If you are a local serving business, grab your Yelp Business page. Then put the link to review you in your email signature, point customers to your Yelp page for a review in your blog and e-newsletter.

2. Ask for Reviews. When you finish a project or provide a service, get in the habit of asking for feedback. You can use an online form hosted back at your website what asks questions and provides a way to customers to rank you anonymously and let you know about the experience of working with you. Then email the client a link to the form and ask for a review and comments you can use on your website. I like to use a five star rating system for my own forms. I ask five questions and provide several radio button choices for the client to assign a rating.

3. Use Rich Snippets. Get your webmaster to code the reviews you receive in step 2 with Google’s Rich Snippet code for reviews. Google will show rated reviews that are posted on your own website with your own star rating in the Google.com index if it is coded properly.

4.  Ask and Get Buy-In. Don’t be afraid of reviews, embrace them. Be open to changing what you do when you get negative feedback and make your negative reviews turn into positive ones with concern about improving your user experience. I had one client give feedback that he did not like how I required him to fax his signature to the agreement as he did not have a fax machine. Based on his feedback I moved to a digital signing app and even asked his advice on the use. He was happy to try it out and give additional feedback. I learned that customers want options that match their own technology skill sets.

5. Give Options. Choose more than one path to give you a review. Some clients do not want to set up an account at Yelp to leave a review, or do not know what a Google Account is and why they have to set one up to review you at Google+. But everyone can complete an online form that resides on your website if you email a link. Give options to allow those who do want to say something nice about you and your services and make it easy for them to do so.

If you need help getting reviews or need help figuring out how to resolve bad reviews or build great reviews, make sure to check out our Brand Booster program.

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5 Tips on How to Write a Response to a Bad Review

Does a negative review have you feeling like sharks are circling?
Got a bad review? Feel like sharks are circling?

I’ve had two customers in the last two weeks have near heart attacks over negative reviews that they have found online about their business. In both cases the business owners wrote angry responses and then asked me for help.

Here are five tips on how to write a good response to a bad review:

1. Never write your response when you are angry or shocked. You will never be able to be diplomatic. Instead, take time to cool down. Bad reviews happen to nearly every business at some point in time. There are “trolls” out there who take delight in tearing apart what you do. Not all reviews will demand a response. But each situation should be looked at carefully.

2. Check with people you trust to see if they feel that the review has any merit and if it will need a response. I have found that sometimes hidden in a bad review is a real truth that you can embrace and use to actually improve your business, services, and level of customer service. Be open to seeing if the review may have some validity and take action to correct what you see is wrong. If you feel you do need to write a response, think carefully, take your time writing, and before you post it, run it by people you trust to make sure the tone is not aggressive.

3. Take a deep breath. One bad review will not break your business, but it may be a wakeup call that you need to get proactive in working hard to get positive reviews for your business. Make getting reviews simply a part of good customer service and follow-up.

4. If you do write a review I recommend starting it off by thanking the person who brought the problem or issue to your attention. Never get personal or in-you-face with the reviewer. Do not accuse them or devalue their point of view about your business or service. Never call them a liar or difficult.

5. In you response, ask the person who had poorly reviewed you if you can fix the problem. Is a credit merited, free service to be offered, an apology to be made? Be diplomatic and do not agree that you have done wrong (unless you have) but accept the review as constructive criticism and spin your response as valuing their comments.

At McCord Web Services, as professional writers, we can help to craft your negative review response. You may also want to see if our Brand Booster program may be a good fit to help remediate an online reputation problem.

Online reviews are important and I do not want this blog post to be construed as saying do nothing when you get a bad review. But think carefully about the issue, write a heartfelt thoughtful response, and learn from the situation while moving forward.