Category: Web Visibility

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We Do Recommend Using Chat Apps on Your Website

What to Know About Chat Apps
What to Know About Chat Apps

Seems simple, just install code and you’ve got a chat app. But not so fast. I am finding out from personal experience that not all chat apps are alike.

I started out with Drift and still have that chat app on my website. What I found as I used the app was it slowed my website to a crawl for load time. I think much of this is the code is installed in the head tag as instructions state, but may be better installed before the ending body tag </body>.

What is happening on my site is the page is taking so long to load and the navigation does not operate until the chat app function appears – I consider this very bad. Drift must have made a code change to the asynchronous code recently as the page load time was not an issue before but started about two weeks ago.  As a result I have been actively looking for a website chat app replacement.

I have tried three Tawk.to, MyLiveChat, and now Pure Chat. I am using Pure Chat on my website right now and so far I do like the free version. What I consider important for a website chat app are the following:

  1. Easy to install
  2. Able to configure colors
  3. Has a rock solid mobile app
  4. Does not impact page load speed

So far Tawk.To and My Live Chat  were too complicated for my needs and cumbersome to use.  Pure Chat has easy set up and I do like the mobile app which is simple to use.

I invite you to subscribe to our monthly newsletter to stay up-to-date on things that can help your website performance.

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Important WordPress Plugin Abandoned? What to Do

Simple Tips to Prevent Stares in the Waiting Room
Yikes, an Important Plugin for my WordPress Theme has Been Abandoned!

If a plugin that is important to the look and feel of your WordPress website is abandoned, it is best to start looking for an alternative.

Recently in the news, several popular abandoned plugins were purchased and used to disseminate malware. It is not recommended to keep using a plugin that has been marked abandoned at WordPress.og. So what should you do?

One, search for alternatives using the plugin name. In many cases others just like you have had a similar problem and have created, found, or written about good alternative plugins. Do some research and see if you can find a good replacement option.

Two, be sure is has been abandoned by visiting WordPress.org. Look to see if there are comments that point you to alternatives.

Three, look actively for more than one alternative and test them before deciding on one. I am searching for a replacement for a client for the JP Widget Visibility and found this blog post with a nice review of over ten options.

Four, leave the abandoned plugin installed and take your chances that nothing will happen and your site will not be hacked. Just be aware that as WordPress updates, the plugin may stop working entirely.

This is a great article on other additional options to pursue at Nexcess Beyond Hosting.

 

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WordPress Themes Rely on Plugins What to Do When They Break

Don't Let Cash Run Out, Get Proactive
Is Your WordPress Website Costing You?

I like WordPress for blogs, but not for websites. Here’s one example of why I am not recommending WordPress for business websites.

Client A did a new website two years ago and moved to WordPress from PHP. They thought that they would be updating their content and so wanted an application that allowed staff to go in and make updates at will.

What happened in reality is that they never added their own content, they paid me to do updates. They had to buy a WordFence premium license to protect their WordPress website from hacking and then  pay a webmaster to monitor files and plugins for updates as well as do monthly maintenance.

Now, one of the plugins that is integral to the look and feel of their theme, has been abandoned at WordPress.com. Deactivating the plugin makes the inside pages look bad. There does not seem to be an easy fix replacement for the plugin. It maybe that the best solution is to replace the WordPress theme in the next year due to the loss of this important plugin.

Client B has a PHP-based responsive website that is not WordPress. They have used their website since 2015. It still rates over 90/100 on the Google Page Speed tool in mobile and desktop. This client simply wants a new look and so is looking for a similar PHP responsive site design.

I personally feel that WordPress has a place, but is not my preferred application for website design. Too many clients want to keep their new website three to five years or longer. If you have a WordPress website and a plugin is abandoned what would you do if one is not readily available as an alternative? You’d have to simply start over and buy new.

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A Quick Refresher on the GDPR Privacy Controls for EU Visitors

How to Work with Remote Teams
Embrace Privacy with the EU Regulations

Since I last wrote about the privacy updates that are mandated by the EU to cover website traffic on American websites by EU nationals, much has happened.

First, clients who thought that they did not want to update their privacy policy or implement cookie approval for website statistic tracking have changed their minds.

Our team has been very busy updating websites to beef up the transparency of the privacy policy, reveal clearly what is being tracked on websites, offering ways to opt out of tracking, and installing cookie approval scripts on websites.

Several clients have shared their thoughts with us on why the sudden change. Some are listed below.

“I do feel lucky about not getting caught, but also want to be safe.”

“I’ve just had a lawyer call me and I feel like I need immediate action on the privacy updates as I don’t want to end up in court on a new matter.”

“I think it is stupid to do, but I am getting inundated with privacy policy updates from everyone that I do business with, that maybe I do need to do something to my website.”

As for me, my perspective is that it is not expensive or hard to do the implementation to be in compliance with the GDPR. I am risk adverse and feel that eventually the US will institute some controls so we will be ahead of the game by changing our own websites now.