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Top Email E-Newsletter Tips

In my theme of top tips or best practices this week, here are my top tips for e-newsletters.

1. Make sure before you send your first e-newsletter, or for that matter even set up a subscription based list, that you have a privacy policy on your website. Note what you will do with the list. For example, we state that we only use our list for our own marketing endeavors, that we will never sell or rent our list, that if we ever change our policies we will post them on the policy page and give ten days notice, and finally that if you contact us, we will automatically add your name to our list. Make sure you have yourself similarly covered before you even start e-newsletter content creation or marketing using an e-newsletter.

2. In your very first e-newsletter make sure to introduce yourself, provide one great article that subscribers will read to determine if they want to stay subscribed to your list, and ask readers to confirm their subscription or explain how to unsubscribe from your list. Transparency is crucial in keeping people on your list that you have automatically subscribed as business contacts when you set up your initial subscriber list.

3. Stay consistent. If you say that you will email to your list weekly with store specials do just that. If it is monthly don’t slip to a quarterly blast. I even recommend going so far as to lock your delivery to a date. For example on my list, I always send my monthly e-newsletter on the first of every month, regardless what day of the week that is. My subscribers know to expect my newsletter on the first and contact me to ask if they had missed my newsletter and to resend it to them if I have sent it out late. So build readership by staying with a schedule for day and frequency.

4. Keep your e-newsletter short! This is not a place for boring dissertations. Short and sweet is the key. If your article is long, consider putting in a teaser and then linking to the full article back on your website. From my personal experience, it is best to do one larger article and maybe two small features. I have also found that typically if you post the rest of the article back on your website very few readers will actually go there to read the rest, so keep that in mind and keep your articles newsy but fairly short. That doesn’t mean go light on content! Make sure to offer something of real value or interest to your audience. That leads to number 5.

5. Keep your articles unique and interesting. This dovetails nicely with number 4. Short is good, but interesting is crucial. I have come up with a combination for my own newsletter of one feature, one small article, and one “bright idea” tip. The tip article is fairly short, but sometimes I have to scour the Web to find one. I have had clients write in frequently to let me know how much they have enjoyed or benefited from the tip.

Try out some of these thoughts for your own e-newsletter program. E-newsletters are a great way to keep in regular contact in a meaningful way with clients and prospects. I have had several clients who have read my newsletter for as long as six months and then contacted me for a project, so I know that e-newsletters do work!

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Blogging for Business

I just had a client call me about their blogging services being done by another firm and he mentioned that the blogger was doing social network blogging and what did I think about that. The client is in a high tech market and the topics of the posts were things like: Little Norrie, Corrie, A New Car For Graduation, Daddie Finds a New Love. Good grief who was writing these posts a high schooler?

Blogging for business is just that serious business. Readers on a business blog want to read blog posts that speak to their interest and reason for visiting in the first place. Blogging is not about attracting the MySpace generation who doesn’t have money to pay for the products that are used by fleets and courier services in this case.

My rule of thumb has been that business blogging should be on topic for the industry, be written in an engaging style, offer a reason for people to subscribe or visit again, and build authority on the product or service for the client for Google and other search engines.

Blogging is serious business! By the way, we got the job and the client fired their social networking blogger.

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Top Blog Mistakes

Here’s our short list of errors and common mistakes that blog owners make. Take a quick look to make sure that you are part of the “club”.

1. Forgot to integrate the blog site into the main website. You can’t get cross site traffic if you don’t link! Make it easy for website visitors to read your blog and make it easy for blog visitors to find out more about you.

2. Don’t forget to add the one click easy subscribe chicklets. You know the little icons that say “Add to My Yahoo” or “Add to My Google”. Many blog readers do not understand the world of XML or RSS news feeds or even that the news portal that they are already using is feed enabled. Make it easy with a one click solution.

3. Make sure to add a Feedburner “get posts by email”. This is the same issue as above, to syndicate your content and get readers, you need to make it easy. Some people want to get posts the old way by email. Feedburner makes it easy by setting up a subscription service that allows your reader to get your posts in their email box complete with pictures. It is very easy to use and another way that you can encourage regular readership.

4. Keep your posts on topic! Keep your readers interested by offering something helpful or newsworthy based on your industry. People do not go to a GPS blog to read about teen angst or about their Daddy buying them a car! Social blogging should stay in the social arena on forums and on personal websites, these type of posts simply do not have a place in the professional business blog.

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Top Web Design Mistakes

In my experience in working with clients, reviewing and replacing older websites, and search engine optimization work and practice, I have found some common mistakes in websites that affect consumer confidence and performance. Here is my short list:

1. Poor use of navigation. The best place for navigation is the left side bar and then at the top under the banner. This is where research shows that clients will look to find site navigation. It is best to utilize this research when setting up a new site to make it easy for clients to find your pages.

2. Poor use of prime real estate. Eye tracking research shows that a prime spot for attention is the top right of the content block. This is an excellent place for a feature or highlight box. After viewing navigation scanning from the left column down and then across the page horizontally from left to right, the eye lingers in this prime spot. Make sure you are using it for your site’s benefit.

3. No address or phone number on the website. Ouch, are you trying to hide from customers? Make sure your address is on your website, you want people to have confidence that you are a real business. I recommend putting your phone number at the bottom of your page in the footer. More often than not, I will have someone on my site who picks up the phone to call and chat with me right then with my site open in front of them. In fact typically even my clients who find me by pay per click ads like to pick up the phone for the immediacy of response. Make sure you understand that this is how many prospects and clients will contact you and don’t make it hard for them to phone right when they want to.

4. No privacy policy on the website. Google is looking for this! If you are doing pay per click advertising, make sure you have one. If you are doing any kind of email marketing now or think that you will in the future, make sure that you have a privacy policy in place. You need to give visitors information on what you do with the information that they share with you either through a website contact or if they contact you directly by email.

5. No about page on the website. You may think that this information may be superfluous, but put yourself in the reader’s shoes. You really should take time to identify yourself, explain who you are and what your background is, who is on your team, and about the products and services you sell or offer. All this is a part of creating confidence and trust which are cornerstones to closing a sale.

All of the items on the above list are easy to implement and easy to correct. Now’s the time to take a very candid look at your own website through your customers’ and prospects’ eyes to see where you have areas of improvement.