Tag: Facebook

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Facebook for Business Part One

Customers and prospects will connect with you on Facebook.
Customers and prospects will connect with you on Facebook.

Using Facebook for business makes perfect sense and should be in every businesses marketing arsenal. Facebook is where your customers spend time and so it makes sense that you should be spending time there to connect.

However, be smart about using Facebook for business with my tips on what to share, frequency, and Facebook advertising.

My tips to using Facebook for business:

Connect your website
Before you start, connect your website to your business Facebook page and not your personal page. Assure that the link you click on your site does not open the user’s Facebook page to comment about your page, but actually takes you to your own Facebook business page.

Setup your Facebook business page right
Make sure you have an attractive cover photo and use your logo or your own picture as the business page’s profile picture. Make sure you take time to add a nice about us section, your address and phone number. Do not cut corners by using your personal Facebook page for your business. Keep personal separate from business.

Start posting regularly on Facebook
Post three times a week to your Facebook business page when you start out. Book the time in your calendar in the morning before you start your day to write something for your page. I use Hootsuite to write and schedule my updates so that I can write them at 7:00 am and send them out at 9:00 am. Just be consistent so you start to build page content.

Encourage customers and prospects to connect
In your blog posts and any outreaches you do, make sure to link to and point to your Facebook business page. Try to drive traffic there in all you do as part of your marketing program.

Check back on Wednesday to find out about likes, comment moderation, and Facebook advertising.

Make sure to follow our own Facebook business page at https://www.facebook.com/mccordweb. You’ll always find something interesting to read there.

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Is Facebook Helping or Hurting You?

Portrait Of Extended Family Group In Park
Your Customers Are On Facebook!

If you have 500 or more followers on Facebook, you should be checking your business page once a day for personal messages (PM).

Facebook use is growing and more users are never leaving Facebook; instead using Facebook Messenger or PM’ing a business instead of visiting their website.

As professional Facebook account managers for a number of businesses, we see the type of traffic that comes in on the Facebook control panel. What is surprising is the number of people who will ask a question, ask for a price, request that you call them, or PM them back with more information.

If you never look at your Facebook business page, you’ll be missing all of these potential customer interactions. In fact if you just have a writing service and don’t look or pay your service to look at least once a week, potential customers may simply feel that you are not interested in their business.

The more followers you have and the more active your page is the more frequently you need to be watching Facebook for online messages.

Facebook has some nice message automation tools, but they only work if you enable them and use them. For every account we monitor, we enable an auto responder that includes our clients’ phone number and email address. For many clients we will monitor their message traffic at least once a week and some nearly every day.

Don’t shoot yourself in the foot by wanting to grow your business and then never checking Facebook – it’s where your prospects and customers are hanging out connecting with friends and family every day. They think that you as a business are there, where they are. Don’t let them find out that you’re not.

Need help with Facebook? Find out about our Facebook writing and management services.

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Are You Losing Customers Because of Facebook?

Portrait Of Extended Family Group In Park
Your Customers Are On Facebook!

If you have 500 or more followers on Facebook, you should be checking your business page once a day for personal messages (PM).

Facebook use is growing and more users are never leaving Facebook; instead using Facebook Messenger or PM’ing a business instead of visiting their website.

As professional Facebook account managers for a number of businesses, we see the type of traffic that comes in on the Facebook control panel. What is surprising is the number of people who will ask a question, ask for a price, request that you call them, or PM them back with more information.

If you never look at your Facebook business page, you’ll be missing all of these potential customer interactions. In fact if you just have a writing service and don’t look or pay your service to look at least once a week, potential customers may simply feel that you are not interested in their business.

The more followers you have and the more active your page is the more frequently you need to be watching Facebook for online messages.

Facebook has some nice message automation tools, but they only work if you enable them and use them. For every account we monitor, we enable an auto responder that includes our clients’ phone number and email address. For many clients we will monitor their message traffic at least once a week and some nearly every day.

Don’t shoot yourself in the foot by wanting to grow your business and then never checking Facebook – it’s where your prospects and customers are hanging out connecting with friends and family every day. They think that you as a business are there, where they are. Don’t let them find out that you’re not.

Need help with Facebook? Find out about our Facebook writing and management services.

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You’ve Got to Pay to Boost Posts on Facebook

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Do You Like the Facebook Boost This Post Button?

Facebook advertising – it just does not happen magically with the click of a “Boost This” button in your business’ Facebook timeline. I was chatting with the owner of a start up recently and she mentioned that she was advertising on Facebook (at least she thought she was) but missed the connection between paying and playing.

First, I do like Facebook advertising for some businesses. It is easy to set up, easy to manage, and for the typical business owner, they do not need an account manager.

Here’s where my colleague went wrong with Facebook advertising. You MUST enter in a credit card into your own personal profile for your business Facebook account which is treed off of your personal page first. Then on your Facebook business page, when you click “Boost Post” you can select the advertising and cost you want to spend and other criteria to run a small pay per click promotion, but until you enter your credit card at the personal page level, you can click “Boost This Post” until your finger is sore and get no results.

It sounds simple, but you would be amazed at the confusion that the boost button causes others who are not well versed in the arena of pay per click.