Google Maps Optimization or Account Crashing?

Just recently one of our clients asked our opinion on a cold call she received with an offer to optimize her Google Maps account for big money. What the business said they would provide was intriguing to me so we agreed that my client would be my “guinea pig”. What I found out is highly interesting and makes me concerned about anyone spending money on Google Maps optimization at this time.

This is what we did to match the same protocol the Google Maps optimization business said they would provide.

  1. I set up a domain name on GoDaddy that was keyword dense and used a term that the client did not place on Google Maps for already. I then pointed the domain to the client’s website and masked the domain so that it appeared that the website had the new domain name.
  2. I set up a GMmail account and tied it to a new Google Maps account. The business was adamant that a GMail account had to be set up as in their words  “Google gave preferential treatment to Google Maps accounts that had a GMail email address”. *I just have to say at this point, that this is bunk. I believe that the business wanted the GMail account so that all interaction with Google Maps would be under their control. I have never seen a situation where Google has preferred an account with a GMail email address over a non GMail address.
  3. I set up a new Google Maps account targeted to highlight the service that the client was not showing for already on Google Maps.
  4. I then did a phone PIN verification with the client to complete the Google Maps set up.

Now it is important to know that this client had excellent Google Maps placement on all terms and locations except for this one term we used. What happened next may warn you to stay away from businesses that are selling Google Maps Optimization.

In about two weeks or maybe even less the new Google Maps account was showing, but what was concerning was that it had taken over the old account. Now, all Google Maps entries were showing our “bogus” URL! In other words the new account superseded all the placement from the old account. That was particularly concerning to me as the URL did not match the URL on the “real” website.

I took immediate action to correct the problem, but what this shows is that if you already have a Google Maps account and you pay an optimization firm to work over your account, you are not adding to what you have, you are replacing what you have. If the tactic has been to create a “bogus” masked domain that is keyword dense then suddenly your website information does not match your domain and the reader cannot bookmark any of your inside pages.

You do not need optimization to place on Google Maps! In fact paying an optimization firm that is going to perform the functions I have detailed may work to hurt you more than help you by diluting your URL , brand, and confusing the customer with two domain names.

I recommend for Google Maps, setting up an account using your legitimate business domain, email, and location. But I do recommend a monthly review of content, update of coupons, addition of new images and in general a “laying on of the hands” on all content there. By keeping your information fresh you can place well on Google Maps.

For businesses that currently do not place well on Google Maps I recommend updating your content and then setting a schedule to update and freshen content weekly to see if you can get improvement this way.

For businesses that are already on Google Maps and place well, don’t mess with anything except to keep your account fresh. To try to optimize an account to boost placement even further using the optimization techniques that I have tried may actually work to harm your account.

March e-Newsletter is Posted

In this month’s issue we have two great articles on Google Maps you will want to check out.

The Secret to Getting Google Maps Placement

I am starting to see a few trends in Google Maps that can be leveraged for placement and wanted to share them with you. It is important to note that I am not seeing this specific trend appear across all market sectors for all of the searches that I have done, but have seen them in many cases. I consider the information noteworthy.

First, it is important to note that not all businesses will really consider a great position in Google Maps valuable. However, if you sell services and products in a location specific area, Google Maps placement can be crucial to your business’ success. Some types of businesses that will generally want or need excellent Google Maps placement are restaurants, dentists, pest control firms, lawyers, plumbers, roofers, and local brick and mortar stores. Read more…

Getting Service Reviews for Google Maps

If Google Maps placement is valuable to your business it is time to get busy soliciting customer reviews. Google appears to be pulling reviews from these sites and several others: FlipKey.com (for real estate services), CitySearch.com (for restaurants and services), Maps.Google.com, Insiderpages.com (for restaurants and services), Judysbook.com, Tripadvisor.com, Superpages.com, Menuism.com (for restaurants), and others.

Google used to show reviews from Yelp.com, but after their deal to buy Yelp.com fell through Google does not appear to be showing reviews from Yelp. In fact, Yelp didn’t come up in a single review I saw as I did my research.

Reviews that you capture yourself by email or direct solicitation and post on your website are not considered by Google. The reviews must be on a third party website or on your Google Maps page itself. Read more…

Identification of Trends Impacting Google Maps Placement

Image of a Google Maps exposure on Google.com.

I am starting to see a few trends in Google Maps that can be leveraged for placement and wanted to share them with you.

I have particularly studied several pest control firms up in the New York City and New Jersey areas. Here’s what I see in regards to who owns the top spot and on down. My comments below are based on what I see for the New York City search query above, but are matched with the New Jersey listings as well.

1. Typically the business with the most number of reviews will be placed first. These reviews are pulled from maps.google.com reviews as well as other review locations. The New York City reviews are being pulled from NewYork.CitySearch.com in the link above. All the business locations with the city name in the query with reviews are listed first and in order with the one with the most reviews listed in the number one position.

2. Google Maps then appears to pick up adjoining cities alphabetically with the business with the most reviews first. In the link above the first city was Astoria. The business listed had nine reviews.

3. Any businesses that had no reviews were then listed with the city that matched the search query first and then additional cities were listed in alphabetical order. So in this case the first listing without a review had a Manhattan address (as Google understands that this is New York City). The second business was in Astoria and also had no reviews. The next listing without a review was for Brooklyn.

Additionally Google will show a listing over another if it has a coupon. So if you have no reviews, but you offer one or two coupons, your listing will appear in a higher position than others without reviews and with no coupons.

It is easy to create coupons. You do so by logging into your Google Maps or Google Local Business Center account. Now getting positive reviews is harder.

My recommendation is that if Google Maps placement is valuable to your business is to get busy soliciting customer reviews. Provide clients with a link to post reviews directly on your Google Maps profile page when you have sold or completed your service. You may want to even encourage reviews with a small monetary tip, coffee cup with your name, or personal email asking for their comments and a link to your Google Maps page. I would also recommend that you create one to five coupons for your business.

This is the first real trend that I have been able to see in regards to how Google handles who gets placed where when it comes to Google Maps. At this time we do not offer Google Maps placement services as really getting reviews and creating coupons is about you and your interaction with customers directly and not necessarily something that should be farmed out. That being said, clearly the “nut has been cracked” so get busy working to improve your Google Maps placement starting with customer reviews and then coupons.

Improving Your Google Local Business Placement – Don’t Be Fleeced

I have just this week had a prospect tell me that she had paid a firm $1,200 to move up organically in the Google Local Business listings. Wow, that’s a lot of money to spend on moving up in results when there is really very little information available on the Web on how to garner better placement in Google Local Business Listings.

Let me back track a bit. First, what I am speaking about are the listings that appear on Google Maps as the push pin locations on the maps and then the listings of businesses that appear next to a map for some searches at the top of the organic results on Google.com. It used to be that these listings were called simply Google Maps Listings, but now Google calls them Google Local Businesses.

There is very little information on the Web about how to improve your placement on this Google service. In fact my own article that is nearly two years old is about the only real information that pops up on how to improve placement. That being said, it is important to know that Google Local Business is undergoing a major overhaul. Google has purchased a new system by buying out a company and has been introducing new aspects of the Local Business Center in the past several months. One of the newest introductions was Local Business Favorites Places. For this service Google selects you based on reviews and reader feedback.

Of additional interest is that Google tried to buy Yelp! and was rebuffed. Yelp! reviews have fueled some of the reviews listed on Google Local Business/Google Maps. I would imagine that as part of the overhaul that Google will roll out its own business review service now that the deal with Yelp! has fallen through.

I had two clients just this last week ask me to be a paid consultant for improvement in Google Local Business. Both I told they should not spend money until it is clear what is needed to garner placement. Too many changes are being enacted on Google Local and there is literally no information available on what to do to improve your listing placement. In fact much has been said that it is not about the quality of your listing but rather your proximity to the center of the city that is being searched. Others swear that it is the number of reviews on Yelp!

I would recommend that if a firm states they can improve your Local Business Center placement that you nail them down to the details before you get separated from your cash. I would make sure to ask for recent client results from the last two months as Google appears to still be tweaking results based on some unknown formula. Make sure you get value based on the current changes that impact placement not based on what used to work.