Tag: Twitter

Twitter is a great place to connect with prospects and customers, but is Twitter practical to use for local selling businesses versus national selling businesses? My answer is yes, Twitter is a great place for national and local selling firms.

It is very important to know that the user demographics are changing on Twitter. It used to be that Twitter users were typically in the field of marketing and were between the age of 30 to 55. Now, there is a much wider use of Twitter and use by a wider age range.

So how can a local selling business use Twitter successfully? Using location focused tweets with hashtags (# used in front of a single keyword or phrase without spaces) can help to build information on your category of business that can be used for Twitter searches. For example, if you are a Chinese restaurant located in Waldorf, Maryland, your tweets could mention #Waldorfchinese, #ChineseRestaurantWaldorf, or #chineseWaldorf within the tweet. By using your business category and location you can reach potential customers who may be using Twitter on their mobile phone while they are out and about.

Another interesting trend that I am seeing, if you are an online store, is when you tweet coupon codes you can boost website sales directly. We’ve recently done a holiday promotion for an online citrus seller and the sales generation with Twitter has been stronger than the sales generation using Facebook. Others in my industry have shared with me that they are also seeing an increase in lead generation with Twitter versus Facebook as well.

With the ability to use location hash tags, Twitter can be a great place for local selling businesses to connect and drive online and offline traffic.

It used to be that I felt that every business should have a Facebook page. With the changes that Facebook has made this past quarter, I am starting to rethink Facebook’s importance and consider that businesses may be better served by a strong presence on Twitter instead.

Although Facebook still owns the social marketplace and is the place that consumers spend a measurable amount of time, Facebook has made it very difficult for a business to establish a vibrant presence easily on their platform. I am finding that new business pages without additional marketing will simply not grow a “like” or fan base quickly or easily.

On Twitter, additional follower numbers can be grown fairly quickly with good updates AND follower interaction. I have seen that updates alone are not the key to growth on Twitter. It is the combination of the manual addition of new followers, creation of lists, and interaction with followers that helps an account to grow and for messages to go viral.

When a follower retweets your status update (that may potentially link back to your blog or your services), your link exposure and potential to reach new customers is tremendous. With regular interaction on Twitter you will find that there are certain people you can really connect with that you can use to reciprocally push out each other’s content. If these Tweeps (Twitter friends) have “klout” (measurable Twitter or social impact) or a larger follower base, the result of clicks in to your content can result in increased traffic and potentially a better SocialRank score.

Both Google and Bing are watching SocialRank and have stated that they will be using this metric in their organic search algorithm. To what degree is SocialRank important to organic placement, that we simply don’t know. What I do know is that with the changes on Facebook, it is by far easier to grow, connect with others, and funnel traffic to your website by Twitter than by Facebook.

If you have the HootSuite Pro version then you may have already tried this option. If you are using HootSuite Free then this may be the reason to upgrade, and if you are not using HootSuite at all, this may be the reason you take a look.

HootSuite is an online Twitter, Facebook, LinkedIn, FourSquare, and Facebook Page update and status scheduling tool. I have used it for team management and self management of small accounts. Just this last week I checked out the Pro account version Bulk Upload of status update features.

First although HootSuite offers a sample .csv file to review and to use for your own updates, I found that Excel kept changing the date format and did not offer the date format they wanted for load, and so I moved to Notepad to do my list creation.

This is the format to use:

09/02/2011 09:00,”Check out our blog writing prices and blog clients on this page.”,”http://ow.ly/3S5ru”

Note that the date format is day first, then month, then year followed by time on a 24 hour clock. The update must be wrapped in quotes, and then the URL wrapped in quotes. Each of these three fields is separated by a comma. You may be able to leave your URL as pointing to your own domain, but to be safe, I shrunk my URL ahead of time.

Of important note is that HootSuite will not allow duplicate updates. So you can not load more than one version. Additionally the Bulk Upload feature allows for 50 unique updates to be loaded maximum at a time. I found that the load creation was time consuming, but was able to be used on multiple accounts and as I saved the document, will allow me to use and re-use this load anytime I go on vacation for coverage.

When you go to upload your text file, you will put your select your social network from the icon list, then put your cursor in the message field. The box opens and allows you (for Pro accounts only) the option to bulk upload. Browse to your upload file then click Okay. You will then see all your updates appear in the pending stream column.

I think this is a great new feature for HootSuite. Social Oomph offers this same feature for Professional accounts as well but without duplication restriction. Please note that if you click the links in this post and purchase either Professional level accounts from these suppliers that they will pay me a commission which will allow me to buy lunch at McDonald’s. Thanks for your support and try out these two applications they may end up being big time savers for you too.